Center recognized by national program for best practices in quality care.
West Hartford Health & Rehabilitation Center has been selected as a 2014 recipient of the Silver – Achievement in Quality for its outstanding performance in the health care profession. The award is one of three distinct awards possible through the National Quality Award Program, presented by the American Health Care Association and the NationalCenter for Assisted Living (AHCA/NCAL). The competitive award program highlights select centers across the nation that serve as models of excellence in providing high-quality long term care.
“I am proud that West Hartford Health & Rehabilitation Center is standing among the ranks of other centers that are delivering quality care,” said Mark Parkinson, President and CEO of AHCA/NCAL. “Our profession is stronger through the work and dedication of these centers.”
West Hartford Health & Rehabilitation Center was one of 77 centers nationwide and the only facility in Connecticut to receive the Silver-level award this year.
Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.
The program has three levels: Bronze, Silver, and Gold. Centers begin the quality improvement process at the Bronze level and must receive an award at each level before proceeding to the next. As a recipient of the Silver – Achievement in Quality Award, West Hartford Health & Rehabilitation Center has demonstrated systematic advancements in quality, plans for continual improvement, and sustainable organizational goals. West Hartford Health & Rehabilitation Center may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Gold – Excellence in Quality Award, which requires them to address the Baldrige Health Care Criteria for Performance Excellence in its entirety.
“West Hartford Health & Rehabilitation Center has achieved a significant milestone on its quality journey by successfully applying the rigorous standards of this program,” said Ed McMahon, Ph.D., Chair of the AHCA/NCAL National Quality Award Board of Overseers. “I commend West Hartford Health & Rehabilitation Center for this achievement.”
The awards are sponsored by AHCA/NCAL Associate Business Members My InnerView, by National Research Corporation and PointRight. My InnerView represents the true voice of nursing home and assisted living residents, families, and employees with the most insightful quality measurement solutions and satisfaction surveys in the healthcare continuum. PointRight is the recognized leader in data-driven analytics for health care and insurance. The award will be presented to West Hartford Health & Rehabilitation Center during AHCA/NCAL’s 65th Annual Convention and Exposition, October 5-8, 2014, in Washington, D.C.
ABOUT AHCA/NCAL
The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represent more than 12,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers and homes for individuals with intellectual and developmental disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the millions of frail, elderly and individuals with disabilities who receive long term or post-acute care in our member facilities each day. For more information, please visit www.ahca.org or www.ncal.org.
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