Social Services

Social Services Upon admission to West Hartford Health & Rehabilitation Center, what can patients/residents and families expect from our Social Services Department?

When your loved one is admitted to our facility, our knowledgeable social workers will complete a thorough assessment about genetic history, current or prior living environment and other social factors. We involve the family and patient/resident to:

  • Discuss diagnosis
  • Assess medications
  • Provide options for treatment
  • Consult with our skilled psychiatrist

Our social workers pride themselves on acting as advocates for patient/resident and family rights during their stay at our facility and upon discharge.

Supportive Counseling

During the difficult transition from home to our facility, you and your loved ones can rely on the social workers at West Hartford Health & Rehabilitation Center for supportive counseling services, such as:

  • Bereavement and grief counseling
  • Crisis intervention
  • Emotional reassurance and support
  • Family support group meetings


We take our role as educators very seriously. Our Social Services Department encourages patients and their families to inquire about any concerns they may have in regards to:

  • Advance Care Planning
  • Advance Directives information
  • Information about dementia, cancer, heart disease and other medical conditions

Any issues involving facility placement, lifestyle changes or issues related to your loved one’s physical or mental condition will be addressed by our Social Services staff.

Discharge Planning

During the discharge process, what can patients and families expect from our Social Services Department?

When a patient is admitted to our facility, the discharge planning process begins. Sub-acute patients are with us for a short period of time, so our team initiates plans to coordinate all the necessary resources for the return home.

The social workers at West Hartford Health & Rehabilitation Center work diligently to help sub-acute patients familiarize themselves to life outside of our facility upon discharge.

You can count on our skilled staff to:

  • Discuss health concerns related to heart disease, diabetes, cancer and Alzheimer’s
  • Provide medical and educational materials
  • Offer detailed insurance and other financial information
  • Find various support groups for family, including grief and bereavement counseling

When patients complete their short-term rehabilitation, our Social Workers coordinate the services needed following their discharge, such as:

  • Continuing care from a visiting nurse
  • Home health aides
  • Meals on Wheels
  • Physical and/or occupational therapies at home
  • Equipment as needed

To learn more about Social Services / Discharge Planning
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